Frank and Beans Help Centre
How can we help today? Search for answers or browse below
Frequently Asked Questions
Need help? You’ll find quick answers here for orders, delivery, returns, sizing and more.
Search above or browse below to get what you need, fast.
Can’t find it? Contact our Customer Care team, we’re here to help.
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Ordering
- How long will it take until my order arrives?
- Can I change my order after it has been placed?
- How long will it take for my order to process?
- I can't find my order number?
- I want to order something that is out of stock, how do I get onto your preorder backorder list?
- How secure is your checkout?
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Delivery
- How do I track my order?
- Can I change my delivery address?
- What happens if i wont be home for delivery?
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Payment
- What payment methods are accepted?
- I'm having trouble checking out with PayPal?
- I don't see Klarna on the checkout page?
- I don't have Paypal, can I still buy?
- How does Afterpay work?
- Can I use Zip to make a purchase?
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Returns
- What are your return rules and conditions?
- How long will it take to process my return?
- Is there paperwork to include with my return?
- How do I return my underwear?
- Can I return a sale item for a refund?
- What is your return address?
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General
- I have a discount voucher, where do I enter the code?
- I forgot my password, how do i reset?
- How do I use my eGift Card code?
- How do I use my store credit?
- I'm interested in modelling for Frank and Beans Underwear
- Influencers who want to work or collaborate with us