If you don't like it return it for a refund or exchange. For the claim to be validated the product must be returned unworn, unopened and or unwashed due to strict hygiene laws.
Sale items can only be returned for exchange or store credit.
Postage fees apply to any exchanges shipping back out to your shipping address from our warehouse.
Your Frank & Beans come with a 30-day guarantee. Try one garment on over underwear before opening any others* If the fit isn't right for you contact us here within 30 days and we'll exchange any unworn and or unwashed Frank & Beans for a new size or style that suits you. After all, you came to us for underwear, we want to make sure you have the best fit and comfort possible.
To be eligible for the Frank & Beans 30-day guarantee:
- You can open one garment to test for sizing over existing underwear. Don't open or try on any others if this first garment doesn't fit.
- If all garments arrive packed together then you're allowed to open the packaging to try one garment on over existing underwear. For example, if you purchased a six-pack of Boxer Briefs and they arrived in the same packaging bag, you can open the packaging of the six-pack to try one garment on over existing underwear.
- Another example would be if your purchased two products and they both came wrapped individually, then you can open one packet to test for sizing over existing underwear. The other packet should remain unopened if the first doesn't fit.
- You can only return your order if you tried one garment over existing underwear or didn't try any on. All the other garments still need to follow the other return conditions above.
- We will return your order to your shipping address if your return fails our return conditions.